Effective Date: 28/09/2026
Last Updated: 28/09/2026
This Cancellation & Refund Policy applies to bookings, venue reservations, event services and other services purchased or booked through JISAA MOMENTS PVT. LTD. (“Jisaa”).
Customers are requested to carefully review this policy before making any payment.
1. Booking Amount
Any advance, deposit or booking amount paid to confirm an event, venue or service will be treated as a booking payment against the confirmed service.
A booking is subject to availability and confirmation by Jisaa.
2. Customer Cancellation
A customer may request cancellation by contacting Jisaa through the registered contact details provided on the Website.
Cancellation requests should be submitted from the contact details used at the time of booking and should include the booking/reference number.
3. Refund on Eligible Cancellation
Where a cancellation is eligible for a refund under the applicable booking terms:
30% of the amount paid will be retained as a cancellation/administrative charge.
The remaining 70% of the eligible amount paid will be refunded to the customer.
Example
If the eligible booking payment received is ₹50,000:
- Amount paid: ₹50,000
- Cancellation/administrative charge (30%): ₹15,000
- Eligible refund (70%): ₹35,000
The exact refund amount will be calculated based on the actual eligible amount received for the booking.
4. Cancellation Request Processing
Cancellation requests will be reviewed by Jisaa after receiving the request and verifying the booking and payment details.
The customer will be informed about the applicable cancellation/refund amount.
5. Refund Processing Timeline
Once a refund is approved, Jisaa will initiate the refund within 7 business days, unless a different timeline is required due to banking, payment gateway or other technical processing requirements.
After the refund is initiated by Jisaa, the actual crediting time may depend on the customer’s bank, card issuer, UPI provider or payment service provider.
6. Refund Method
Refunds will generally be processed to the original payment method/account used for the transaction, subject to the payment gateway and applicable banking requirements.
Jisaa will not ordinarily process refunds to an unrelated third-party account.
7. Event-Date and Service-Specific Conditions
Because event, venue, accommodation, catering, decoration and related services may involve advance arrangements and third-party commitments, cancellation terms may vary depending on the specific booking, event date, package and services selected.
Where specific cancellation terms have been communicated to and accepted by the customer before payment, those specific written terms will apply to the relevant booking.
8. Date Change / Rescheduling
Requests to change the event date are subject to venue and service availability.
A date-change request may involve additional charges, revised pricing or other conditions depending on the booking.
A date change is not automatically treated as a cancellation.
9. No-Show
If a customer or event party fails to attend or use the booked service without providing a valid cancellation request in accordance with the applicable booking terms, the payment may be treated as a no-show and may not qualify for a refund.
10. Services Already Provided
Amounts relating to services already fully or partially provided may not be refundable to the extent permitted by applicable law and the agreed booking terms.
11. Failed or Duplicate Payments
If a payment is debited from a customer’s account but the booking/payment status is not successfully received or confirmed by Jisaa, the customer should contact us with the transaction/reference details.
Duplicate or failed payment cases will be verified and handled appropriately.
12. Cancellation by Jisaa
If Jisaa is unable to provide a confirmed service due to reasons attributable to Jisaa, the customer will be contacted and the applicable resolution will be communicated.
Depending on the circumstances, Jisaa may offer an alternative date/service arrangement or an applicable refund.
13. Force Majeure
If an event or service is affected by circumstances beyond reasonable control, including natural disasters, government restrictions, severe weather, public emergencies, fire, civil disturbances or other unforeseen circumstances, Jisaa will make reasonable efforts to offer an alternative arrangement where possible.
Refund or adjustment in such circumstances will depend on the applicable booking terms, services already committed/provided and the circumstances involved.
14. Refund Exclusions
No refund shall be processed where the customer is not eligible for a refund under the applicable booking terms, subject always to rights and remedies available under applicable law.
15. How to Request a Cancellation or Refund
Please contact:
JISAA MOMENTS PVT. LTD.
Phone: +91-8955553005
Email: support@jisaa.in
Please include:
- Customer name
- Booking/reference number
- Event date
- Registered mobile number
- Payment transaction/reference ID
- Reason for cancellation
16. Policy Changes
Jisaa may update this Cancellation & Refund Policy from time to time. The latest version published on this page will apply to future bookings.
Important: The cancellation/refund terms applicable to a booking will be those communicated and accepted by the customer at the time of booking/payment.
17. Contact
JISAA MOMENTS PVT. LTD.
Registered Office:
4C-380/448, Jamanapuri Colony, Murlipura Scheme, Jaipur, Rajasthan – 302039
Phone: +91-8955553005
Email: support@jisaa.in