Terms & Conditions

Effective Date: 28/09/2026
Last Updated: 28/09/2026

Welcome to Jisaa. These Terms & Conditions (“Terms”) govern your use of https://jisaa.in (“Website”) and the booking or purchase of services provided by JISAA MOMENTS PVT. LTD. (“Jisaa”, “we”, “us”, or “our”).

By using the Website, submitting an enquiry, making a booking or making an online payment, you acknowledge that you have read and agreed to these Terms.

1. About Jisaa

JISAA MOMENTS PVT. LTD. provides venue, hospitality, wedding, corporate event, conference, social gathering, catering, planning, decoration and related event services through its available properties and service arrangements.

2. Enquiries and Availability

Submitting an enquiry through the Website does not automatically constitute a confirmed booking.

A booking is considered confirmed only after:

1. Availability has been confirmed by Jisaa;
2. The applicable service/package and price have been communicated;
3. The customer has accepted the applicable booking terms; and
4. The required booking/payment amount has been successfully received.

3. Pricing

Prices, packages, taxes, inclusions, exclusions and applicable charges may vary depending on the venue, event date, guest count, services selected and other requirements.

The final price applicable to a booking will be communicated to the customer before confirmation/payment.

Any applicable government taxes or statutory charges will be communicated as applicable.

4. Booking and Payment

Customers may be required to pay an advance or booking amount to confirm a service or event.

Online payments may be processed through Razorpay or another authorised payment service provider.

A payment confirmation does not by itself modify the agreed service/package, event date or booking terms.

Customers should retain their payment confirmation, booking reference and communications relating to the booking.

5. Event and Service Details

The customer is responsible for providing accurate information including event date, guest count, contact details and service requirements.

Any change in the event requirements may result in a change in pricing, availability or service terms.

Additional services requested after booking may be subject to separate charges and availability.

6. Customer Responsibilities

The customer agrees to:

• Provide accurate information;
• Make payments within the agreed timelines;
• Follow applicable venue rules;
• Ensure that guests comply with reasonable safety and property rules;
• Not engage in unlawful, dangerous or prohibited activities;
• Be responsible for damage caused by the customer or their guests, where applicable.

7. Third-Party Services

Certain services may involve third-party vendors, suppliers, artists, decorators, photographers, transport providers, caterers or other service partners.

Where third-party services are involved, their availability and terms may apply in addition to Jisaa’s booking terms.

8. Changes to Booking

Requests to change an event date, venue, guest count, package or services are subject to availability and written confirmation by Jisaa.

Additional charges may apply where the requested change results in additional costs.

9. Cancellation and Refund

Cancellation and refund requests are governed by Jisaa’s Cancellation & Refund Policy published on the Website.

Customers are advised to read the Cancellation & Refund Policy before making a payment.

Where a refund is approved under the applicable policy, the applicable cancellation charge/deduction will be applied before processing the refund.

10. Force Majeure

Jisaa shall not be responsible for delay, cancellation, interruption or inability to provide services caused by circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, fire, epidemic/pandemic restrictions, civil disturbances, strikes, power or infrastructure failures, or other unforeseen circumstances.

In such circumstances, Jisaa will make reasonable efforts to communicate with the customer and, where reasonably possible, offer an alternative date, service arrangement or applicable resolution.

Any refund, adjustment or rescheduling will remain subject to the specific circumstances and applicable booking terms.

11. Website Content

We make reasonable efforts to keep information on the Website accurate and updated.

However, photographs, layouts, decorations, menus, facilities and other representations may vary depending on the actual event setup, package, season, availability or operational requirements.

The final confirmed package and written booking communication will govern the customer’s booking.

12. Intellectual Property

The content, branding, graphics, photographs, text, logos and other materials available on the Website are owned by or licensed to Jisaa unless otherwise stated.

Unauthorised copying, reproduction, modification or commercial use is prohibited.

13. Prohibited Use

Users must not use the Website for unlawful purposes, fraudulent transactions, unauthorised access, disruption of website functionality or any activity that violates applicable law.

14. Privacy

Personal information is handled in accordance with our Privacy Policy.

15. Complaints and Grievances

Customers may contact Jisaa using the details published on the Website for complaints, booking issues or service-related concerns.

We will make reasonable efforts to acknowledge and resolve complaints in accordance with applicable law and our grievance redressal process.

16. Changes to These Terms

Jisaa may update these Terms from time to time. The updated version will be published on this page with the revised effective/updated date.

17. Governing Law and Jurisdiction

These Terms shall be governed by the laws applicable in India.

Subject to applicable consumer protection laws and jurisdictional requirements, disputes may be subject to the jurisdiction of the competent courts/authorities in Jaipur, Rajasthan.

Nothing in these Terms is intended to restrict any statutory rights available to consumers under applicable law.

18. Contact

JISAA MOMENTS PVT. LTD.

Registered Office:
4C-380/448, Jamanapuri Colony, Murlipura Scheme, Jaipur, Rajasthan – 302039

Phone: +91-8955553005

Email: support@jisaa.in